Customer Support Specialist
Customer
Berlin
Part Time
[WHO WE ARE]
About Mojave
Mojave is a time tracking and productivity platform built for modern teams. From fast-moving startups to established agencies, companies around the world use Mojave to understand how time is spent, optimize workflows, and operate with greater focus.
We believe time is a team’s most valuable asset – and too often, it’s wasted on guesswork, distractions, and outdated tools. Mojave helps businesses stay on track with simple, powerful features that support real work: from accurate time tracking and reporting, to seamless team coordination and client billing.
Our mission is to help people do their best work without burning out or losing sight of what matters. There’s still so much to build – and we’re just getting started.
About the team
You’ll be the voice of Mojave — supporting users and helping them get the most out of our product. Our team is small, thoughtful, and built around async collaboration. We value empathy, patience, and clear communication. You’ll help make the support experience feel just as polished as the app itself.
[WHAT YOU'LL DO]
Responsibilities
Respond to customer inquiries with clarity and care
Troubleshoot issues, escalate bugs, and provide thoughtful follow-up
Contribute to help docs, FAQs, and support content
Collaborate with product teams to turn user pain points into insights
Keep users informed on updates and improvements
[WHO YOU ARE]
Minimum requirements
You don’t need a technical background, but you should be tech-savvy, organized, and empathetic. You enjoy helping people and take pride in turning support into a positive experience.
2+ years in a support or customer-facing role
Great written and verbal communication
Comfortable with tools like Intercom or Zendesk
Ability to prioritize and solve problems independently
English fluency (written and spoken)
Preffered qualifications
We love candidates who are curious about the product, ask great questions, and are proactive in improving the support experience.
Experience in SaaS or tech companies
Familiarity with time-tracking or productivity tools
Enjoy writing clear documentation and tutorials
Experience working in remote, async teams
[BENEFITS]
Pay and benefits
Annual salary: €40,000–€50,000
Flexible working hours, remote-friendly
New MacBook + home office support
30 days paid vacation
Budget for learning, health, and wellness
No weekend shifts or on-call support